CCTV.com - CNTV English - CCTV News


Homepage > News > Biz >

New Zealand's best and worst banks revealed

05-09-2010 16:55 BJT

WELLINGTON, May 9 (Xinhua) -- Survey results released Sunday showing a high level of New Zealand customer dissatisfaction with Australian-owned banks are a wake up call to the industry, said New Zealand finance sector union Finsec.

Finsec believes the survey also highlights the need for the government to step in to make banking in New Zealand fairer.

"It is time for the banking industry to change. More customers are dissatisfied than satisfied with their banks," said Finsec campaigns director Andrew Campbell.

"It is time for the banks to listen. They are huge players in our economy so it is appropriate they operate in the best interests of our country."

Campbell said the current approach that saw branches understaffed, workers pushed to sell debt, jobs sent overseas to be done cheaper while interest rates go up, bank CEOs get huge pay packages and massive profits that go offshore was unsustainable and must change.

The Better Banking survey showed one in 10 customers want to change banks but feel trapped by the cost and time needed to move accounts.

But most customers indicated they were happier with new technology that made their financial lives easier.

ASB came out on top, followed by BNZ, National, Westpac, with ANZ at the bottom of the list.

Some 78 percent of people surveyed thought there should be changes to how bank staff were paid and that sales targets should be de-linked from remuneration.

Of those surveyed, 52 percent said they always had to wait in a queue or on hold for service, and 37 percent agreed that customer service had got worse.

Editor:Yang Jie |Source: Xinhua

Hot Videos view more

The celebrations are still continuing as the victorious coach, Joachim Loew, has been honored for his achievement in his hometown of Freiburg.
Germany coach Loew honored in hometown of Freiburg

Chinese men´s national team continued its preparations for next year´s Asian Cup, as they managed a one-all draw against visitors Jordan during a football friendly in Harbin, the capital city of Northeast China´s Heilongjiang Province.
China held to 1-1 draw by Jordan

The defending world champs came into the contest with a perfect 6-and-oh record, but they would be in for a tough first half before opening things up in the second.
USA beat Slovenia 119-76 in quarter-finals

Hot Stories more

UK authorities believe killer of James Foley is a British national

Across the UK the hunt is on for James Foley’s killer, who authorities believe is a British national. As Richard Bestic reports from London, Prime Minister David Cameron cut short his summer break to lead his government’s response.

Israeli war jets renews Gaza strike as truce talks stalled

Three Palestinians were killed and 40 others wounded in the intensive Israeli war jets´ airstrikes on the Gaza city on Tuesday night, shortly before an end of a 24-hour ceasefire in the Gaza Strip,

Missouri police arrest dozens after violent night

As the protests in the town of Ferguson, Missouri turned violent with police facing ´heavy gunfire´ from some ´criminal elements´, cops fired tear gas, stun grenades and arrested 31 demonstrators on Monday night.

Picture in news more

More Video News

Choose TV Program