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China Mobile lashed out over secret charges

07-05-2010 13:23 BJT

BEIJING, July 5 (Xinhuanet) -- China Mobile has been accused by some of its customers of secretly charging higher service fees or for things they never used. One man said he was charged for Internet service even when his cell phone was off.

Several China Mobile users complained in the Weekly Quality Report aired by China Central Television Sunday that they were frustrated with the overbilling.

Jia Boling, a migrant worker in Shanghai who earns 1,700 yuan ($251) a month, was forced to pay the operator 1,200 yuan in March and April for Internet connections.

The report, citing Jia's mobile phone invoice, said a 340- yuan connection charge was imposed for mobile Internet connection between 12 am and 12:40 am on March 9.

Another 490-yuan mobile Internet connection charge was imposed on the midnight on April 15, when he switched off his cell phone.

"I feel hurt about that. This is my money. It is several hundred yuan a month. And I have not used the service indeed," Jia said.

Another user in Beijing, Li Qiang, said in the report that he was charged 132 yuan for multimedia messages by the operator on March 21, even though he did not send messages that day.

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