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Apple admits iPhone error; customers still skeptical

07-05-2010 13:46 BJT

BEIJING, July 5 (Xinhuanet) -- Apple admitted that an algorithm used in its new smartphone is flawed and promised to update its iOS 4 in the next few weeks, according to US media reports.

An iPhone 4 is displayed at the Apple Store 5th Avenue in New York June 24, 2010. (Xinhua/Reuters Photo)
An iPhone 4 is displayed at the Apple Store 5th 
Avenue in New York June 24, 2010. (Xinhua/Reuters 
Photo)

Apple said the embarrassing flaw has been a problem since the original iPhone was launched three years ago. "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong," Apple said in an open letter to its iPhone users Friday.

However, users didn't completely buy the explanation, with some of them calling the company's inaccurate algorithm explanation "hooey" and worse on Apple's support forum.

"The announcement is totally bogus," said a user identified as "Lisa4720" on a fast-growing support forum message thread. "Here's the problem with their new claim: 3GS reception in my home and my husband's office was always 4-5 bars. Today [with iPhone 4] it is nil, nada, nothing even after Apple replaced the iPhone 4s, it remained the same. It's all hooey people. Total, unbelievable hooey."

Complaints of call and data signal-strength problems in the new iPhone 4 surfaced within hours of the smartphone's launch last week. By the next day, Apple was acknowledging that holding the iPhone 4 can diminish the signal but offered only generic advice, telling users to "avoid gripping it in the lower left corner" or "use one of the many available cases."

Apple also apologized to users "for any anxiety we may have caused," but maintained that the iPhone 4's wireless performance is the "best we have ever shipped."

Editor:Zheng Limin |Source: Xinhua

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