- CNTV English - CCTV News

Post Bureau hands down first fine for poor parcel handling

01-31-2011 14:39 BJT

BEIJING, Jan. 31 (Xinhuanet) -- The State Post Bureau has fined the Shanghai Jinqiao division of Shentong Express 10,000 yuan ($1,520) for rough handling of parcels.

A worker carries a parcel at a courier's branch in Wuhan,
capital of Hubei province, on Jan 23. (Photo: China Daily)

It is the first time the bureau has imposed such a punishment against a courier for rough handling.

The headquarters of Shentong Express, one of the largest couriers in China, has also ordered its Jinqiao division to suspend operations for a month and has imposed its own fine of 50,000 yuan.

Public criticism of the "violent" parcel-sorting method began when a netizen uploaded a video clip of sorting being done at the division.

The one-minute clip, shot with a mobile phone video camera, showed workers furiously distributing goods, kicking parcels and throwing items to the ground.

The spokesman for the Beijing division of Shentong Express said after the release of the video clip that the rough sorting method was unavoidable at the time due to a lack of automatic sorting equipment, local media reported.

Many netizens expressed concern that the inappropriate sorting method would damage their goods, as more and more people are purchasing items from online websites, and these are usually delivered by couriers.

According to a survey conducted by China E-business Research Center, express companies that handle online goods earned more than 40 billion yuan in 2010, a 108.5 percent increase compared with 2009 figures.

"They deserve this punishment," a netizen called laixiong0621 wrote on a micro blog when describing his experience of receiving a computer from Shentong Express.

"Thanks to their excellent service, I received a broken computer," he wrote.

The Postal Law states that customers can claim compensation at the insured or original price for both insured and uninsured goods damaged during delivery. However, many netizens said they have had problems claiming compensation from couriers.

"Our goods were valued at 30,000 yuan, but we only got 300 yuan compensation," a Guangzhou-based netizen called benbensophia wrote on her micro blog.

Express services have lagged behind the booming e-business sector, said Fang Yinzhi, an analyst at China E-business Research Center. Fang said that poor supervision, a lack of self-regulation and poor industry standards were the main reasons for the slow development.

(Source: China Daily)

Editor:Du Xiaodan |Source: Xinhua

Hot Videos view more

The celebrations are still continuing as the victorious coach, Joachim Loew, has been honored for his achievement in his hometown of Freiburg.
Germany coach Loew honored in hometown of Freiburg

Chinese men´s national team continued its preparations for next year´s Asian Cup, as they managed a one-all draw against visitors Jordan during a football friendly in Harbin, the capital city of Northeast China´s Heilongjiang Province.
China held to 1-1 draw by Jordan

The defending world champs came into the contest with a perfect 6-and-oh record, but they would be in for a tough first half before opening things up in the second.
USA beat Slovenia 119-76 in quarter-finals

Hot Stories more

UK authorities believe killer of James Foley is a British national

Across the UK the hunt is on for James Foley’s killer, who authorities believe is a British national. As Richard Bestic reports from London, Prime Minister David Cameron cut short his summer break to lead his government’s response.

Israeli war jets renews Gaza strike as truce talks stalled

Three Palestinians were killed and 40 others wounded in the intensive Israeli war jets´ airstrikes on the Gaza city on Tuesday night, shortly before an end of a 24-hour ceasefire in the Gaza Strip,

Missouri police arrest dozens after violent night

As the protests in the town of Ferguson, Missouri turned violent with police facing ´heavy gunfire´ from some ´criminal elements´, cops fired tear gas, stun grenades and arrested 31 demonstrators on Monday night.

Picture in news more

More Video News

Choose TV Program